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Frequently Asked Questions
Got questions? Weโve got answers.
๐ฆย Orders & Shipping
Q: Where do you ship?
A: We currently ship within the United States. Weโre working on expanding internationally soon โ stay tuned!
Q: How long does shipping take?
A: Orders are typically processed within 1โ3 business days. Delivery times vary by location, but most U.S. orders arrive within 7โ12 business days.
Q: How can I track my order?
A: Once your order ships, youโll receive a confirmation email with a tracking number. If you havenโt received it, please check your spam folder or contact us at velorstones@gmail.com.
Q: Do you offer express shipping?
A: At this time, we offer standard shipping only, but weโre working on adding faster options soon!
๐ณย Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, and secure PayPal transactions.
Q: Is your site secure?
A: Yes! Our website is SSL-encrypted, and we never store your payment information. Your safety is our priority.
๐ย Returns & Exchanges
Q: What is your return policy?
A: We offer 30-day returns on most unused, unopened items. To begin a return, email us at velorstones@gmail.com with your order number.
Q: Do you offer exchanges?
A: Yes, if your item is defective or damaged, weโll gladly send a replacement. Contact us within 7 days of receiving your order.
Q: Are return shipping costs covered?
A: Return shipping costs are the responsibility of the customer unless the product arrived damaged or there was an error on our part.
๐ฉย General Questions
Q: How can I contact you?
A: You can reach us anytime at velorstones@gmail.com. We usually respond within 24โ48 hours.
Q: How do I know if my order was successful?
A: After placing your order, youโll receive a confirmation email with your order details. Didnโt get it? Check your spam folder or reach out to us.
Q: Can I change or cancel my order?
A: If your order hasnโt shipped yet, weโll do our best to make changes. Contact us as soon as possible at velorstones@gmail.com.
Still have questions? Weโre here for you.
๐ง Reach out anytime: velorstones@gmail.com