𝐑𝐞𝐭𝐮𝐫𝐧 𝐏𝐨𝐥𝐢𝐜𝐲

Return & Refund Policy

Your satisfaction matters to us.

At Velora Stone, we want you to love every item you receive. If you're not completely satisfied with your purchase, we're here to help.

🛍️ Return Eligibility

You may return most items within 30 days of delivery if:

• The item is unused, unworn, and in its original packaging

• The item is not marked as "final sale" or "non-returnable"

• You have proof of purchase (order number or confirmation email)

💸 Refunds

Once we receive your return and inspect the item, we will:

• Approve or deny the return based on condition

• Issue a refund to your original payment method within 5–7 business days

• Notify you by email once your refund is processed

Please note:

• Original shipping fees are non-refundable

• If the return is due to our error (wrong or damaged item), we’ll cover all return shipping costs

🔄 Exchanges

We currently do not offer direct exchanges. If you'd like a different size, color, or item, please return your original order for a refund and place a new order separately.

📦 Return Shipping

• Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect

• We recommend using a trackable shipping service and keeping your receipt as proof of return

❗ Non-Returnable Items

The following items are final sale and cannot be returned:

• Clearance or final sale items

• Gift cards

• Personalized or custom-made products

• Items marked "non-returnable" in the product description

🕐 Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again

2. Contact your credit card company — it may take time before your refund is officially posted

3. Contact your bank — there is often processing time before a refund appears

4. Still no luck? Contact us at velorstones@gmail.com

📩 Need Help?

We’re here for you.
If you have any questions or need assistance with your return, don’t hesitate to reach out:

📧 velorstones@gmail.com